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Education revolution in Punjab ❤️The transformation we all deserve! #punjab #punjabgovernmentschool
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Education revolution in Punjab ❤️The transformation we all deserve! #punjab #punjabgovernmentschool
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#PranayAnand, Vice President, #NTTGlobal and #AssafTarnopolsky, Senior Vice President and GM, #GenesysAPAC
In this thought-provoking video, we delve into the profound connection between employee experience (EX) and customer experience (CX) and discover how the former serves as the artistry behind the latter. We explore how organizations that prioritize and invest in fostering a positive and fulfilling employee experience inevitably create an environment where exceptional customer experiences flourish.
Through insightful interviews and real-life examples, this video underscores the critical role of employees in shaping customer perceptions and satisfaction. It highlights the undeniable link between engaged, motivated, and empowered employees and the delivery of memorable customer experiences.
By examining successful companies renowned for their outstanding CX, we unveil the strategies they employ to create a harmonious blend of EX and CX. From establishing a culture of empathy and trust to providing ongoing training and development opportunities, these organizations recognize that the happiness and well-being of employees directly translate into happier, more loyal customers.
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#varindia #newshour #EmployeeExperience #CustomerExperience #EXandCX #EmployeeEngagement #CustomerSatisfaction #WorkplaceCulture #EmployeeMotivation #CustomerCentricity #CXStrategy #PositiveWorkEnvironment #EmployeeEmpowerment #CustomerPerception #EmployeeWellbeing #CXSuccess #Teamwork #EXInvestment #CXJourney #EmployeeH
Technology video | 233 views
Sriram City Union Finance Shocks Customer with High Interests Rates | Customer Approach RBI | Kadiri | iNews
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Custome
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KHAJA MANDI HOUSE MEIN OWNER CUSTOMER BICH PARKING KA JHAGDA CUSTOMER PUR ATTACK KARHA SANTOSH NAGAR
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#NewAgeTechnology Digital transformation is defined and developed purely on the few selected users or customers’ feedback. I would say, Digital Transformation should start with the customer experience. The purpose of a business is to create a customer. Unfortunately, digital transformation efforts at companies across the globe often aren’t putting customers at the center of their endeavors. Instead, new technologies are being used to create operational efficiencies to reduce costs. A report states that, digital transformation journey continues well into 2021, new-age technologies will play a crucial role in defining business functions, and subsequently, the customer experience. #TechnologyForCustomer
Two-thirds of the CEO’s of Global 2,000 companies will shift their focus from traditional, offline strategies to more modern digital strategies to improve the customer experience before the end of the year - with 34% of companies believing they’ll fully adopt digital transformation within 12 months or less. This number is expected to increase to more than $2 trillion by 2022. As per IDC, 79% of companies admit that COVID-19 increased the budget for digital transformation.
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New-age technologies to redefine the customer experience
Technology video | 154 views
#CIOs #CustomerExperience
New research revealed that CIOs sit at the centre of virtually every major business initiative in today’s digital-first economy, with businesses tapping CIOs to digitally transform their organizations and help shape their return-to-work plans. It found that 98% of Indian CIOs (compared to 92% in the U.S., 83% in EMEA and 94% in APAC) reported an increase in their responsibilities. While customer experience is a top focus for CIOs, the new “work from anywhere” environment has evolved CIO’s priorities to be first and foremost, employees and then customers. Today CIOs are leveraging external customer journey management practices and applying those same principles internally to enhance their own employees’ experiences.
In just a year, we all went from a world with digital capabilities to a digital-first economy, which placed immense pressure on many leaders, including CIOs—many of whom were tasked with taking on a range of new responsibilities. Besides the pressure to accelerate their organization’s digital transformation at record pace, they had to embrace their expanded role and influence as an opportunity to drive progressive digital-first programs and further collaborate with other business leaders to succeed in today’s new digital-first reality.
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Customer experience is top focus for CIOs
Technology video | 239 views
#AI #ML
AI & Analytics automating manual tasks
Organisations in developing countries are conducting various experiments on how artificial intelligence (AI), machine learning, and advanced analytics can be used to improve the customer experience. But, right now, many companies are largely focused on leveraging these technologies to automate labour and thereby reduce operating costs. And, whether they realize it or not, that’s a risky approach. Essentially, AI is commonly and narrowly seen as a way to cut costs by automating manual and knowledge work. Cost-efficiency is a business imperative, now more than ever as radical digitization has allowed competitors to arise suddenly, unexpectedly, and disruptively. But too few companies are thinking about the new jobs they should be creating in customer-facing areas (marketing, sales, services, and so on)—jobs that AI and analytics cannot replace but should support. Whereas, the Robotic process automation can cut costs for financial services firms by up to 75 percent.
Having said that, AI and analytics are producing big improvements in quality and responsiveness by automating many manual tasks. About 40% of retailers are implementing some form of intelligent automation, according to a National Retail federation survey, and more than 80% plan to do so by 2021 by improving the customer experience in most industries and will require that humans not only stay involved but that they engage with customers in new ways. That’s where these new, intelligent technologies can be most useful: enhancing, not replacing, the human face the enterprise turns toward its customers. Going forward, Intelligent PCs will make work and play more seamless, intelligent and enjoyable. As people adapt to hybrid remote working models, technology will continue to evolve as well. AI will make PCs more seamless, customized and hassle free.
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Technology video | 194 views
#Google #NASSCOM #Relianceretailventureslimited
SaaS-based CRM companies helping B2C customers
Today, India is moving rapidly towards digitization, almost all of the sectors are now focusing on digital adoption one way or another. The fast-paced digital innovation along with the emerging startup ecosystem is fuelling the country’s economic growth. 'As per data from #NASSCOM, as of FY2020, the country’s SaaS revenue has reached $3.5 billion, with 75% of sales coming from global markets. Taking into consideration, the Pandemic-induced growth companies had already increased their spending on IT plans. B2C firms nowadays rely heavily on data to provide an unmatchable customer experience with the help of SaaS-based product offerings enabled with advanced machine learning capabilities. Hence, understanding your customers is the first step in running a successful business. Customer data management tools allow you to organize data on customers clearly, helping you improve customer relationships.
It is true that, small business owners know the best way to reach their goals with a solid road map, whereas the B2C businesses usually have a bigger customer base compared to the B2B business to keep track of individual customer experience. Effective CRM strategies include customer database management and self-service to determine his needs and automate the response immediately. Companies can develop a comprehensive user onboard process and additional features that keep your customer coming back. It allows companies to track real-time updates on customer data and analysis reports based on their purchase behaviour pattern that firms can use effectively to turn each interaction into a delightful customer experience. The more the customer engages the better understanding they have of the product/ service a company is offering.
Today's Headline in NewsHours
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2:05 #Google patches 8th Chrome zero
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Jaane Anjane Hum Mile | Bharat Ahlawat Talks About His Character In The show
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Jaane Anjane Hum Mile | Bharat Ahlawat Talks About His Character In The show
Entertainment video | 4343 views
Bigg Boss 18 LIVE: Girls And Boys Hostel Task, Vivian-Eisha, Avinash-Alice Ki Jodi
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Bigg Boss 18 LIVE: Girls And Boys Hostel Task, Vivian-Eisha, Avinash-Alice Ki Jodi
Entertainment video | 414 views
Yeh Rishta Kya Kehlata | BSP Ke Sath Sukoon Se Soyi Abhira Aur Armaan Ki Masti
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Yeh Rishta Kya Kehlata | BSP Ke Sath Sukoon Se Soyi Abhira Aur Armaan Ki Masti
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Yeh Rishta Kya Kehlata | Ruhi Hui Bekaabu, Abhira Se Cheena Baccha
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Yeh Rishta Kya Kehlata | Ruhi Hui Bekaabu, Abhira Se Cheena Baccha
Entertainment video | 395 views
Bigg Boss 18 LIVE: Vivian Ka Breakfast Janbuzkar Kha Gaya Digvijay
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Bigg Boss 18 LIVE: Vivian Ka Breakfast Janbuzkar Kha Gaya Digvijay
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Bhagya Lakshmi | On Location | Naman Ne Anushka Ko Kiya Blackmail #bhagyalakshmi
Cameraman: Anil Vishwakarma
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Bhagya Lakshmi | On Location | Naman Ne Anushka Ko Kiya Blackmail
Entertainment video | 381 views
মানুহৰ জীৱনৰ ধৰ্ম আৰু কৰ্ম কিহৰ দ্বাৰা পৰিচালিত হয়?
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