Tatwa Technologies digitally transforms customer experience with implementation of #RPA
A.K.Mohanty, MD - #TatwaTechnologies
Tatwa Technologies digitally transforms customer experience with implementation of RPA.
Tatwa Technologies digitally transforms customer experience with implementation of #RPA
A.K.Mohanty, MD - #TatwaTechnologies
Tatwa Technologies digitally transforms customer experience with implementation of RPA
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Ayaskanta Mohanty, MD Tatwa Technologies at OITF 2017
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#NewAgeTechnology Digital transformation is defined and developed purely on the few selected users or customers’ feedback. I would say, Digital Transformation should start with the customer experience. The purpose of a business is to create a customer. Unfortunately, digital transformation efforts at companies across the globe often aren’t putting customers at the center of their endeavors. Instead, new technologies are being used to create operational efficiencies to reduce costs. A report states that, digital transformation journey continues well into 2021, new-age technologies will play a crucial role in defining business functions, and subsequently, the customer experience. #TechnologyForCustomer
Two-thirds of the CEO’s of Global 2,000 companies will shift their focus from traditional, offline strategies to more modern digital strategies to improve the customer experience before the end of the year - with 34% of companies believing they’ll fully adopt digital transformation within 12 months or less. This number is expected to increase to more than $2 trillion by 2022. As per IDC, 79% of companies admit that COVID-19 increased the budget for digital transformation.
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New-age technologies to redefine the customer experience
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#PranayAnand, Vice President, #NTTGlobal and #AssafTarnopolsky, Senior Vice President and GM, #GenesysAPAC
In this thought-provoking video, we delve into the profound connection between employee experience (EX) and customer experience (CX) and discover how the former serves as the artistry behind the latter. We explore how organizations that prioritize and invest in fostering a positive and fulfilling employee experience inevitably create an environment where exceptional customer experiences flourish.
Through insightful interviews and real-life examples, this video underscores the critical role of employees in shaping customer perceptions and satisfaction. It highlights the undeniable link between engaged, motivated, and empowered employees and the delivery of memorable customer experiences.
By examining successful companies renowned for their outstanding CX, we unveil the strategies they employ to create a harmonious blend of EX and CX. From establishing a culture of empathy and trust to providing ongoing training and development opportunities, these organizations recognize that the happiness and well-being of employees directly translate into happier, more loyal customers.
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# 32-Customer Master Creation and Invoice Posting in SAP
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Haryana के चुनावी रण में Jairam Thakur, Congress पर जमकर किया कटाक्ष, बोले- कर रही झूठे वादे
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Himachal में पहली तारीख को Pension नहीं मिलने से आक्रोश, पेंशनर्स ने दशहरे के बाद प्रदर्शन की दी चेतावनी
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Bahadurgarh में Rahul Gandhi का रोड शो, एक झलक देखने के लिए सड़कों पर उतरा लोगों का हूजूम
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“People call us Momo, Corona” - Bigg Boss 18 contestant Chum Darang on discrimination #biggboss18
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Nyra Banerjee on struggles as an actor in the Indian Television Industry #biggboss18 #nyrabanerjee
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