#NewAgeTechnology Digital transformation is defined and developed purely on the few selected users or customers’ feedback. I would say, Digital Transformation should start with the customer experience. The purpose of a business is to create a customer. Unfortunately, digital transformation efforts at companies across the globe often aren’t putting customers at the center of their endeavors. Instead, new technologies are being used to create operational efficiencies to reduce costs. A report states that, digital transformation journey continues well into 2021, new-age technologies will play a crucial role in defining business functions, and subsequently, the customer experience. #TechnologyForCustomer

Two-thirds of the CEO’s of Global 2,000 companies will shift their focus from traditional, offline strategies to more modern digital strategies to improve the customer experience before the end of the year - with 34% of companies believing they’ll fully adopt digital transformation within 12 months or less. This number is expected to increase to more than $2 trillion by 2022. As per IDC, 79% of companies admit that COVID-19 increased the budget for digital transformation.

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New-age technologies to redefine the customer experience.