#AI #ML
AI & Analytics automating manual tasks
Organisations in developing countries are conducting various experiments on how artificial intelligence (AI), machine learning, and advanced analytics can be used to improve the customer experience. But, right now, many companies are largely focused on leveraging these technologies to automate labour and thereby reduce operating costs. And, whether they realize it or not, that’s a risky approach. Essentially, AI is commonly and narrowly seen as a way to cut costs by automating manual and knowledge work. Cost-efficiency is a business imperative, now more than ever as radical digitization has allowed competitors to arise suddenly, unexpectedly, and disruptively. But too few companies are thinking about the new jobs they should be creating in customer-facing areas (marketing, sales, services, and so on)—jobs that AI and analytics cannot replace but should support. Whereas, the Robotic process automation can cut costs for financial services firms by up to 75 percent.
Having said that, AI and analytics are producing big improvements in quality and responsiveness by automating many manual tasks. About 40% of retailers are implementing some form of intelligent automation, according to a National Retail federation survey, and more than 80% plan to do so by 2021 by improving the customer experience in most industries and will require that humans not only stay involved but that they engage with customers in new ways. That’s where these new, intelligent technologies can be most useful: enhancing, not replacing, the human face the enterprise turns toward its customers. Going forward, Intelligent PCs will make work and play more seamless, intelligent and enjoyable. As people adapt to hybrid remote working models, technology will continue to evolve as well. AI will make PCs more seamless, customized and hassle free.
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#AI #ML
AI & Analytics automating manual tasks
Organisations in developing countries are conducting various experiments on how artificial intelligence (AI), machine learning, and advanced analytics can be used to improve the customer experience. But, right now, many companies are largely focused on leveraging these technologies to automate labour and thereby reduce operating costs. And, whether they realize it or not, that’s a risky approach. Essentially, AI is commonly and narrowly seen as a way to cut costs by automating manual and knowledge work. Cost-efficiency is a business imperative, now more than ever as radical digitization has allowed competitors to arise suddenly, unexpectedly, and disruptively. But too few companies are thinking about the new jobs they should be creating in customer-facing areas (marketing, sales, services, and so on)—jobs that AI and analytics cannot replace but should support. Whereas, the Robotic process automation can cut costs for financial services firms by up to 75 percent.
Having said that, AI and analytics are producing big improvements in quality and responsiveness by automating many manual tasks. About 40% of retailers are implementing some form of intelligent automation, according to a National Retail federation survey, and more than 80% plan to do so by 2021 by improving the customer experience in most industries and will require that humans not only stay involved but that they engage with customers in new ways. That’s where these new, intelligent technologies can be most useful: enhancing, not replacing, the human face the enterprise turns toward its customers. Going forward, Intelligent PCs will make work and play more seamless, intelligent and enjoyable. As people adapt to hybrid remote working models, technology will continue to evolve as well. AI will make PCs more seamless, customized and hassle free.
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Technology video | 194 views
#PranayAnand, Vice President, #NTTGlobal and #AssafTarnopolsky, Senior Vice President and GM, #GenesysAPAC
In this thought-provoking video, we delve into the profound connection between employee experience (EX) and customer experience (CX) and discover how the former serves as the artistry behind the latter. We explore how organizations that prioritize and invest in fostering a positive and fulfilling employee experience inevitably create an environment where exceptional customer experiences flourish.
Through insightful interviews and real-life examples, this video underscores the critical role of employees in shaping customer perceptions and satisfaction. It highlights the undeniable link between engaged, motivated, and empowered employees and the delivery of memorable customer experiences.
By examining successful companies renowned for their outstanding CX, we unveil the strategies they employ to create a harmonious blend of EX and CX. From establishing a culture of empathy and trust to providing ongoing training and development opportunities, these organizations recognize that the happiness and well-being of employees directly translate into happier, more loyal customers.
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CricTracker expert Wasim Jaffer praises Rajat Patidar for utilizing his opportunities well and feels it's a good sign for Bangalore.
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Wasim Jaffer praises Rajat Patidar for utilizing his opportunities and feels it's a good sign
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KHAJA MANDI HOUSE MEIN OWNER CUSTOMER BICH PARKING KA JHAGDA CUSTOMER PUR ATTACK KARHA SANTOSH NAGAR
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Congress president and UPA Chairperson Sonia Gandhi, who was on a two day visit to her parliamentary constituency Raebareli, attacked on Tuesday the Samajwadi Party government in Uttar Pradesh for not using the central fund effectively for the development. During her maiden visit to Raebareli this year she expressed deep dissatisfaction over the lax way in which the Uttar Pradesh government has spent Central government funds and commented the state government could have done much more for the welfare of poor.
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Lobo suggest utilizing existing water bodies in the villages to solve water problem. Water from ponds & other water bodies can be filtered and supplied
Lobo suggest utilizing existing water bodies in the villages to solve water problem.
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