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In this thought-provoking video, we delve into the profound connection between employee experience (EX) and customer experience (CX) and discover how the former serves as the artistry behind the latter. We explore how organizations that prioritize and invest in fostering a positive and fulfilling employee experience inevitably create an environment where exceptional customer experiences flourish.
Through insightful interviews and real-life examples, this video underscores the critical role of employees in shaping customer perceptions and satisfaction. It highlights the undeniable link between engaged, motivated, and empowered employees and the delivery of memorable customer experiences.
By examining successful companies renowned for their outstanding CX, we unveil the strategies they employ to create a harmonious blend of EX and CX. From establishing a culture of empathy and trust to providing ongoing training and development opportunities, these organizations recognize that the happiness and well-being of employees directly translate into happier, more loyal customers.
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Watch Customer Experience Management With HD Quality
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Sriram City Union Finance Shocks Customer with High Interests Rates | Customer Approach RBI | Kadiri | iNews
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# 32-Customer Master Creation and Invoice Posting in SAP
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Oracle Financial Consolidation Use Case.
This is another excellent video on Oracle FCCS (Oracle Financial Consolidation and Close Cloud). In this video, we have taught Oracle FCCs Data Load Using Data Management.
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Is Digital Transformation Driving Good Customer Experience?
Is Digital Transformation Driving Good Customer Experience?
Technology video | 112 views
#NewAgeTechnology Digital transformation is defined and developed purely on the few selected users or customers’ feedback. I would say, Digital Transformation should start with the customer experience. The purpose of a business is to create a customer. Unfortunately, digital transformation efforts at companies across the globe often aren’t putting customers at the center of their endeavors. Instead, new technologies are being used to create operational efficiencies to reduce costs. A report states that, digital transformation journey continues well into 2021, new-age technologies will play a crucial role in defining business functions, and subsequently, the customer experience. #TechnologyForCustomer
Two-thirds of the CEO’s of Global 2,000 companies will shift their focus from traditional, offline strategies to more modern digital strategies to improve the customer experience before the end of the year - with 34% of companies believing they’ll fully adopt digital transformation within 12 months or less. This number is expected to increase to more than $2 trillion by 2022. As per IDC, 79% of companies admit that COVID-19 increased the budget for digital transformation.
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New-age technologies to redefine the customer experience
Technology video | 64 views
#CIOs #CustomerExperience
New research revealed that CIOs sit at the centre of virtually every major business initiative in today’s digital-first economy, with businesses tapping CIOs to digitally transform their organizations and help shape their return-to-work plans. It found that 98% of Indian CIOs (compared to 92% in the U.S., 83% in EMEA and 94% in APAC) reported an increase in their responsibilities. While customer experience is a top focus for CIOs, the new “work from anywhere” environment has evolved CIO’s priorities to be first and foremost, employees and then customers. Today CIOs are leveraging external customer journey management practices and applying those same principles internally to enhance their own employees’ experiences.
In just a year, we all went from a world with digital capabilities to a digital-first economy, which placed immense pressure on many leaders, including CIOs—many of whom were tasked with taking on a range of new responsibilities. Besides the pressure to accelerate their organization’s digital transformation at record pace, they had to embrace their expanded role and influence as an opportunity to drive progressive digital-first programs and further collaborate with other business leaders to succeed in today’s new digital-first reality.
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Customer experience is top focus for CIOs
Technology video | 143 views
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