#CIOs #CustomerExperience
New research revealed that CIOs sit at the centre of virtually every major business initiative in today’s digital-first economy, with businesses tapping CIOs to digitally transform their organizations and help shape their return-to-work plans. It found that 98% of Indian CIOs (compared to 92% in the U.S., 83% in EMEA and 94% in APAC) reported an increase in their responsibilities. While customer experience is a top focus for CIOs, the new “work from anywhere” environment has evolved CIO’s priorities to be first and foremost, employees and then customers. Today CIOs are leveraging external customer journey management practices and applying those same principles internally to enhance their own employees’ experiences.
In just a year, we all went from a world with digital capabilities to a digital-first economy, which placed immense pressure on many leaders, including CIOs—many of whom were tasked with taking on a range of new responsibilities. Besides the pressure to accelerate their organization’s digital transformation at record pace, they had to embrace their expanded role and influence as an opportunity to drive progressive digital-first programs and further collaborate with other business leaders to succeed in today’s new digital-first reality.
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Customer experience is top focus for CIOs.
#CIOs #CustomerExperience
New research revealed that CIOs sit at the centre of virtually every major business initiative in today’s digital-first economy, with businesses tapping CIOs to digitally transform their organizations and help shape their return-to-work plans. It found that 98% of Indian CIOs (compared to 92% in the U.S., 83% in EMEA and 94% in APAC) reported an increase in their responsibilities. While customer experience is a top focus for CIOs, the new “work from anywhere” environment has evolved CIO’s priorities to be first and foremost, employees and then customers. Today CIOs are leveraging external customer journey management practices and applying those same principles internally to enhance their own employees’ experiences.
In just a year, we all went from a world with digital capabilities to a digital-first economy, which placed immense pressure on many leaders, including CIOs—many of whom were tasked with taking on a range of new responsibilities. Besides the pressure to accelerate their organization’s digital transformation at record pace, they had to embrace their expanded role and influence as an opportunity to drive progressive digital-first programs and further collaborate with other business leaders to succeed in today’s new digital-first reality.
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Customer experience is top focus for CIOs
Technology video | 239 views
#PranayAnand, Vice President, #NTTGlobal and #AssafTarnopolsky, Senior Vice President and GM, #GenesysAPAC
In this thought-provoking video, we delve into the profound connection between employee experience (EX) and customer experience (CX) and discover how the former serves as the artistry behind the latter. We explore how organizations that prioritize and invest in fostering a positive and fulfilling employee experience inevitably create an environment where exceptional customer experiences flourish.
Through insightful interviews and real-life examples, this video underscores the critical role of employees in shaping customer perceptions and satisfaction. It highlights the undeniable link between engaged, motivated, and empowered employees and the delivery of memorable customer experiences.
By examining successful companies renowned for their outstanding CX, we unveil the strategies they employ to create a harmonious blend of EX and CX. From establishing a culture of empathy and trust to providing ongoing training and development opportunities, these organizations recognize that the happiness and well-being of employees directly translate into happier, more loyal customers.
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#varindia #newshour #EmployeeExperience #CustomerExperience #EXandCX #EmployeeEngagement #CustomerSatisfaction #WorkplaceCulture #EmployeeMotivation #CustomerCentricity #CXStrategy #PositiveWorkEnvironment #EmployeeEmpowerment #CustomerPerception #EmployeeWellbeing #CXSuccess #Teamwork #EXInvestment #CXJourney #EmployeeH
Technology video | 233 views
KHAJA MANDI HOUSE MEIN OWNER CUSTOMER BICH PARKING KA JHAGDA CUSTOMER PUR ATTACK KARHA SANTOSH NAGAR
News video | 127 views
Sriram City Union Finance Shocks Customer with High Interests Rates | Customer Approach RBI | Kadiri | iNews
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News video | 1983 views
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Education video | 482 views
Cyber Security, AI/ML & Public Cloud are the Top Priorities for CIOs
Cyber Security, AI/ML & Public Cloud are the Top Priorities for CIOs
Technology video | 233 views
#GIRISHMAMTANI, NATIONAL MANAGER COMMERCIAL, #VIEWSONIC At #EIITF2022
“Our core values have been customer focus”
“Our core values have been customer focus”
Technology video | 184 views
#Digitaltransformation is all about customer experience
#RameshNatarajan, CEO, #RedingtonIndia
Digital transformation is all about customer experience
Technology video | 172 views
Cookies, Compliance and Customer Data, is where the businesses can prepare for a privacy-first future. The State of Customer Engagement Report 2022 from Twilio reveals that digital customer engagement has made a significant impact — increasing revenue by 70% on average for companies that invested in it. Unsurprisingly, these same companies expect to almost double their investment by 2025. However, the fast pace of change also means that businesses will need to quickly adapt. Personalization is now essential for customer retention and data protection has taken on greater importance amongst consumers. And consumers’ current views on these topics diverge from what companies believe in certain places. Firefox and Safari have already blocked access to third-party cookies, and Google Chrome will do the same in 2023. In the coming “cookieless” world, creating personalized experiences will require embracing first-party data. Going forward, embracing first-party data is not just the right thing to do, it’s no longer a choice. Third-party cookies offer a shortcut to personalization – one that marketers have been taking for decades. 78% of companies today are reliant on cookies, even though they’ll be non-existent by the end of 2023.
What’s more concerning is Customers aren’t even impressed by cookie-powered personalization. Globally, 75% of companies think they're providing good or excellent personalized experiences, but that trend is much lower in APJ (66%) and more than half of customers disagree. Consumers today are demanding greater data privacy and transparency than brands realise.
Cookies are files created by websites you visit. They claim that they make your online experience easier by saving browsing information. With cookies, sites can keep you signed in, remember your site preferences, and give you locally relevant content. The fact is they are developing their database to sell further. Anyone can buy cookies and IP addresses, which are availa
Technology video | 179 views
#GeorgeAprane, Vice President, Channels & Alliances, #Genesys Asia Pacific
In this captivating YouTube video, we delve into the realm of customer experience (CX) and explore the remarkable efforts of Genesys, a leading customer experience and contact center solutions provider, as they collaborate with their valued partners to continuously enhance the customer journey.
With an unwavering commitment to delivering exceptional CX, Genesys recognizes the significance of collaboration and strategic partnerships in revolutionizing the way businesses engage with their customers. This video takes you on a fascinating journey through their partnership ecosystem, showcasing the collective expertise and innovative solutions that are driving meaningful results.
Through captivating interviews and real-world case studies, you'll witness firsthand how Genesys and its partners are harnessing cutting-edge technologies, such as artificial intelligence (AI) and machine learning (ML), to transform the customer experience landscape. From personalized interactions and intelligent routing to proactive problem resolution, these advancements are revolutionizing the way companies connect with their customers, delivering seamless, efficient, and highly satisfying experiences.
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#varindia #newshour #GenesysCX #CustomerExperience #CXPartnerships #EnhancedCustomerJourney #CollaborativeInnovation #AIinCX #MLinCustomerExperience #PersonalizedInteractions #IntelligentRouting #ProactiveProblemResolution #TransformingCX
Technology video | 229 views
SAMARPAN is an ode to the dedicated team of ASHI, Haryana and Ashiana Children's Home, as they mark their Golden Jubilee this year in 2019. Available in Hindi and English Subtitles.
Watch the full film 'SAMARPAN' online on
- Rolling Frames Entertainment - (https://rfetv.in)
- VEBLR - (https://veblr.com/)
- ASHI, Haryana's website - https://ashi-haryana.org/
About ASHI, Haryana:
Association for Social Health in India (ASHI) is a Voluntary and Social Organization aiming at challenging those conditions that lead to exploitation of women and children for anti-social purposes by providing shelter for Destitute & Orphan children and arranging for their education, vocational training and rehabilitation are one of the Association’s main activities. The Governor of Haryana, their Chief Patron, visits the Home once a year to encourage and bless the children.
All Rights Reserved - Pinaka Mediaworks LLP - 2019
Produced by: Association of Social Health in India (Haryana State Branch), Pinaka Mediaworks & Rolling Frames Entertainment.
Director: Ojaswwee Sharma
Production House - Pinaka Mediaworks LLP
- Associate Director: Rohit Kumar
- Editor: Bhasker Pandey
- Cinematography Team:
Raman Kumar
Harjas Singh Marwah
Surinder Singh
- Subtitles: Diveeja Sharma
For Pinaka Mediaworks LLP (India)
- Co-founder & CFO: Sunil Sharma
- Brand Communication Head: Diveeja Sharma
- Head of Post Production: Bhasker Pandey
- Legal Advisor: Vishal Taneja
Kids video | 570473 views
SAMARPAN is an ode to the dedicated team of ASHI, Haryana and Ashiana Children's Home, as they mark their Golden Jubilee this year in 2019. Available in Hindi and English Subtitles.
Watch the full film 'SAMARPAN' online on
- Rolling Frames Entertainment - (https://rfetv.in)
- VEBLR - (https://veblr.com/)
- ASHI, Haryana's website - https://ashi-haryana.org/
About ASHI, Haryana:
Association for Social Health in India (ASHI) is a Voluntary and Social Organization aiming at challenging those conditions that lead to exploitation of women and children for anti-social purposes by providing shelter for Destitute & Orphan children and arranging for their education, vocational training and rehabilitation are one of the Association’s main activities. The Governor of Haryana, their Chief Patron, visits the Home once a year to encourage and bless the children.
All Rights Reserved - Pinaka Mediaworks LLP - 2019
Produced by: Association of Social Health in India (Haryana State Branch), Pinaka Mediaworks & Rolling Frames Entertainment.
Director: Ojaswwee Sharma
Production House - Pinaka Mediaworks LLP
- Associate Director: Rohit Kumar
- Editor: Bhasker Pandey
- Cinematography Team:
Raman Kumar
Harjas Singh Marwah
Surinder Singh
- Subtitles: Diveeja Sharma
For Pinaka Mediaworks LLP (India)
- Co-founder & CFO: Sunil Sharma
- Brand Communication Head: Diveeja Sharma
- Head of Post Production: Bhasker Pandey
- Legal Advisor: Vishal Taneja
Kids video | 107226 views
SAMARPAN is an ode to the dedicated team of ASHI, Haryana and Ashiana Children's Home, as they mark their Golden Jubilee this year in 2019. Available in Hindi and English Subtitles.
Watch the full film 'SAMARPAN' online on
- Rolling Frames Entertainment - (https://rfetv.in)
- VEBLR - (https://veblr.com/)
- ASHI, Haryana's website - https://ashi-haryana.org/
About ASHI, Haryana:
Association for Social Health in India (ASHI) is a Voluntary and Social Organization aiming at challenging those conditions that lead to exploitation of women and children for anti-social purposes by providing shelter for Destitute & Orphan children and arranging for their education, vocational training and rehabilitation are one of the Association’s main activities. The Governor of Haryana, their Chief Patron, visits the Home once a year to encourage and bless the children.
All Rights Reserved - Pinaka Mediaworks LLP - 2019
Produced by: Association of Social Health in India (Haryana State Branch), Pinaka Mediaworks & Rolling Frames Entertainment.
Director: Ojaswwee Sharma
Production House - Pinaka Mediaworks LLP
- Associate Director: Rohit Kumar
- Editor: Bhasker Pandey
- Cinematography Team:
Raman Kumar
Harjas Singh Marwah
Surinder Singh
- Subtitles: Diveeja Sharma
For Pinaka Mediaworks LLP (India)
- Co-founder & CFO: Sunil Sharma
- Brand Communication Head: Diveeja Sharma
- Head of Post Production: Bhasker Pandey
- Legal Advisor: Vishal Taneja
Kids video | 107517 views
SAMARPAN is an ode to the dedicated team of ASHI, Haryana and Ashiana Children's Home, as they mark their Golden Jubilee this year in 2019. Available in Hindi and English Subtitles.
Watch the full film 'SAMARPAN' online on
- Rolling Frames Entertainment - (https://rfetv.in)
- VEBLR - (https://veblr.com/)
- ASHI, Haryana's website - https://ashi-haryana.org/
About ASHI, Haryana:
Association for Social Health in India (ASHI) is a Voluntary and Social Organization aiming at challenging those conditions that lead to exploitation of women and children for anti-social purposes by providing shelter for Destitute & Orphan children and arranging for their education, vocational training and rehabilitation are one of the Association’s main activities. The Governor of Haryana, their Chief Patron, visits the Home once a year to encourage and bless the children.
All Rights Reserved - Pinaka Mediaworks LLP - 2019
Produced by: Association of Social Health in India (Haryana State Branch), Pinaka Mediaworks & Rolling Frames Entertainment.
Director: Ojaswwee Sharma
Production House - Pinaka Mediaworks LLP
- Associate Director: Rohit Kumar
- Editor: Bhasker Pandey
- Cinematography Team:
Raman Kumar
Harjas Singh Marwah
Surinder Singh
- Subtitles: Diveeja Sharma
For Pinaka Mediaworks LLP (India)
- Co-founder & CFO: Sunil Sharma
- Brand Communication Head: Diveeja Sharma
- Head of Post Production: Bhasker Pandey
- Legal Advisor: Vishal Taneja
Kids video | 35210 views
SAMARPAN is an ode to the dedicated team of ASHI, Haryana and Ashiana Children's Home, as they mark their Golden Jubilee this year in 2019. Available in Hindi and English Subtitles.
Watch the full film 'SAMARPAN' online on
- Rolling Frames Entertainment - (https://rfetv.in)
- VEBLR - (https://veblr.com/)
- ASHI, Haryana's website - https://ashi-haryana.org/
About ASHI, Haryana:
Association for Social Health in India (ASHI) is a Voluntary and Social Organization aiming at challenging those conditions that lead to exploitation of women and children for anti-social purposes by providing shelter for Destitute & Orphan children and arranging for their education, vocational training and rehabilitation are one of the Association’s main activities. The Governor of Haryana, their Chief Patron, visits the Home once a year to encourage and bless the children.
All Rights Reserved - Pinaka Mediaworks LLP - 2019
Produced by: Association of Social Health in India (Haryana State Branch), Pinaka Mediaworks & Rolling Frames Entertainment.
Director: Ojaswwee Sharma
Production House - Pinaka Mediaworks LLP
- Associate Director: Rohit Kumar
- Editor: Bhasker Pandey
- Cinematography Team:
Raman Kumar
Harjas Singh Marwah
Surinder Singh
- Subtitles: Diveeja Sharma
For Pinaka Mediaworks LLP (India)
- Co-founder & CFO: Sunil Sharma
- Brand Communication Head: Diveeja Sharma
- Head of Post Production: Bhasker Pandey
- Legal Advisor: Vishal Taneja
Kids video | 85691 views
SAMARPAN is an ode to the dedicated team of ASHI, Haryana and Ashiana Children's Home, as they mark their Golden Jubilee this year in 2019. Available in Hindi and English Subtitles.
Watch the full film 'SAMARPAN' online on
- Rolling Frames Entertainment - (https://rfetv.in)
- VEBLR - (https://veblr.com/)
- ASHI, Haryana's website - https://ashi-haryana.org/
About ASHI, Haryana:
Association for Social Health in India (ASHI) is a Voluntary and Social Organization aiming at challenging those conditions that lead to exploitation of women and children for anti-social purposes by providing shelter for Destitute & Orphan children and arranging for their education, vocational training and rehabilitation are one of the Association’s main activities. The Governor of Haryana, their Chief Patron, visits the Home once a year to encourage and bless the children.
All Rights Reserved - Pinaka Mediaworks LLP - 2019
Produced by: Association of Social Health in India (Haryana State Branch), Pinaka Mediaworks & Rolling Frames Entertainment.
Director: Ojaswwee Sharma
Production House - Pinaka Mediaworks LLP
- Associate Director: Rohit Kumar
- Editor: Bhasker Pandey
- Cinematography Team:
Raman Kumar
Harjas Singh Marwah
Surinder Singh
- Subtitles: Diveeja Sharma
For Pinaka Mediaworks LLP (India)
- Co-founder & CFO: Sunil Sharma
- Brand Communication Head: Diveeja Sharma
- Head of Post Production: Bhasker Pandey
- Legal Advisor: Vishal Taneja
Kids video | 57201 views
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