#CIOs #CustomerExperience
New research revealed that CIOs sit at the centre of virtually every major business initiative in today’s digital-first economy, with businesses tapping CIOs to digitally transform their organizations and help shape their return-to-work plans. It found that 98% of Indian CIOs (compared to 92% in the U.S., 83% in EMEA and 94% in APAC) reported an increase in their responsibilities. While customer experience is a top focus for CIOs, the new “work from anywhere” environment has evolved CIO’s priorities to be first and foremost, employees and then customers. Today CIOs are leveraging external customer journey management practices and applying those same principles internally to enhance their own employees’ experiences.
In just a year, we all went from a world with digital capabilities to a digital-first economy, which placed immense pressure on many leaders, including CIOs—many of whom were tasked with taking on a range of new responsibilities. Besides the pressure to accelerate their organization’s digital transformation at record pace, they had to embrace their expanded role and influence as an opportunity to drive progressive digital-first programs and further collaborate with other business leaders to succeed in today’s new digital-first reality.
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Customer experience is top focus for CIOs.
#CIOs #CustomerExperience
New research revealed that CIOs sit at the centre of virtually every major business initiative in today’s digital-first economy, with businesses tapping CIOs to digitally transform their organizations and help shape their return-to-work plans. It found that 98% of Indian CIOs (compared to 92% in the U.S., 83% in EMEA and 94% in APAC) reported an increase in their responsibilities. While customer experience is a top focus for CIOs, the new “work from anywhere” environment has evolved CIO’s priorities to be first and foremost, employees and then customers. Today CIOs are leveraging external customer journey management practices and applying those same principles internally to enhance their own employees’ experiences.
In just a year, we all went from a world with digital capabilities to a digital-first economy, which placed immense pressure on many leaders, including CIOs—many of whom were tasked with taking on a range of new responsibilities. Besides the pressure to accelerate their organization’s digital transformation at record pace, they had to embrace their expanded role and influence as an opportunity to drive progressive digital-first programs and further collaborate with other business leaders to succeed in today’s new digital-first reality.
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Customer experience is top focus for CIOs
Technology video | 143 views
#PranayAnand, Vice President, #NTTGlobal and #AssafTarnopolsky, Senior Vice President and GM, #GenesysAPAC
In this thought-provoking video, we delve into the profound connection between employee experience (EX) and customer experience (CX) and discover how the former serves as the artistry behind the latter. We explore how organizations that prioritize and invest in fostering a positive and fulfilling employee experience inevitably create an environment where exceptional customer experiences flourish.
Through insightful interviews and real-life examples, this video underscores the critical role of employees in shaping customer perceptions and satisfaction. It highlights the undeniable link between engaged, motivated, and empowered employees and the delivery of memorable customer experiences.
By examining successful companies renowned for their outstanding CX, we unveil the strategies they employ to create a harmonious blend of EX and CX. From establishing a culture of empathy and trust to providing ongoing training and development opportunities, these organizations recognize that the happiness and well-being of employees directly translate into happier, more loyal customers.
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#varindia #newshour #EmployeeExperience #CustomerExperience #EXandCX #EmployeeEngagement #CustomerSatisfaction #WorkplaceCulture #EmployeeMotivation #CustomerCentricity #CXStrategy #PositiveWorkEnvironment #EmployeeEmpowerment #CustomerPerception #EmployeeWellbeing #CXSuccess #Teamwork #EXInvestment #CXJourney #EmployeeH
Technology video | 125 views
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KHAJA MANDI HOUSE MEIN OWNER CUSTOMER BICH PARKING KA JHAGDA CUSTOMER PUR ATTACK KARHA SANTOSH NAGAR
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Cyber Security, AI/ML & Public Cloud are the Top Priorities for CIOs
Cyber Security, AI/ML & Public Cloud are the Top Priorities for CIOs
Technology video | 157 views
#GIRISHMAMTANI, NATIONAL MANAGER COMMERCIAL, #VIEWSONIC At #EIITF2022
“Our core values have been customer focus”
“Our core values have been customer focus”
Technology video | 110 views
#Google #NASSCOM #Relianceretailventureslimited
SaaS-based CRM companies helping B2C customers
Today, India is moving rapidly towards digitization, almost all of the sectors are now focusing on digital adoption one way or another. The fast-paced digital innovation along with the emerging startup ecosystem is fuelling the country’s economic growth. 'As per data from #NASSCOM, as of FY2020, the country’s SaaS revenue has reached $3.5 billion, with 75% of sales coming from global markets. Taking into consideration, the Pandemic-induced growth companies had already increased their spending on IT plans. B2C firms nowadays rely heavily on data to provide an unmatchable customer experience with the help of SaaS-based product offerings enabled with advanced machine learning capabilities. Hence, understanding your customers is the first step in running a successful business. Customer data management tools allow you to organize data on customers clearly, helping you improve customer relationships.
It is true that, small business owners know the best way to reach their goals with a solid road map, whereas the B2C businesses usually have a bigger customer base compared to the B2B business to keep track of individual customer experience. Effective CRM strategies include customer database management and self-service to determine his needs and automate the response immediately. Companies can develop a comprehensive user onboard process and additional features that keep your customer coming back. It allows companies to track real-time updates on customer data and analysis reports based on their purchase behaviour pattern that firms can use effectively to turn each interaction into a delightful customer experience. The more the customer engages the better understanding they have of the product/ service a company is offering.
Today's Headline in NewsHours
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Tatwa Technologies digitally transforms customer experience with implementation of #RPA
A.K.Mohanty, MD - #TatwaTechnologies
Tatwa Technologies digitally transforms customer experience with implementation of RPA
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#DhirendraKhandelwal- MD - Esquare System & Technologies
#EsquareSystem boosts its digital transformation journey to enhance customer experience
Esquare System boosts its digital transformation journey to enhance customer experience
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Trashion Pe Fashion season 2 2024 by Sanskriti Art even | All India Creativity Competition
Trashion Pe Fashion season 2 2024 by Sanskriti Art even | All India Creativity Competition
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One quality that #shehnaazgill admires about #salmankhan #priyankachopra #kareenakapoorkhan
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Kiara Advani on her lowest phase after first film Fugly’s failure. #kiaraadvani #shorts
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Divyanka Tripathi and Vivek Dahiya Arrived In Mumbai After Robbery Incident
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PEG क्या है, इसे PEG क्यों कहा जाता है? | What Is Peg
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What is Wheat Beer? | व्हीट बीयर क्या है?
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भारत में पहला BAR कौन सा है? Which is the First BAR in India? Do you know?
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If you love homestyle cocktails, reviews of Alcohol, Drink knowledge, Bartending and many more then this channel is for you. India is the biggest alcohol consumer in the world. We buy and consume more whiskey in the world than anyone else. This channel helps give information about your favorite drink. How to make fantastic cocktails at ho
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एक Wine की बोतल की सेल्फ लाइफ क्या होती है? What is the shelf-life of a bottle of wine?
#wine #Wineshelflife #cocktailsindia #dadabartender
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If you love homestyle cocktails, reviews of Alcohol, Drink kn
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