Customer experience is top focus for CIOs

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#CIOs #CustomerExperience
New research revealed that CIOs sit at the centre of virtually every major business initiative in today’s digital-first economy, with businesses tapping CIOs to digitally transform their organizations and help shape their return-to-work plans. It found that 98% of Indian CIOs (compared to 92% in the U.S., 83% in EMEA and 94% in APAC) reported an increase in their responsibilities. While customer experience is a top focus for CIOs, the new “work from anywhere” environment has evolved CIO’s priorities to be first and foremost, employees and then customers. Today CIOs are leveraging external customer journey management practices and applying those same principles internally to enhance their own employees’ experiences.

In just a year, we all went from a world with digital capabilities to a digital-first economy, which placed immense pressure on many leaders, including CIOs—many of whom were tasked with taking on a range of new responsibilities. Besides the pressure to accelerate their organization’s digital transformation at record pace, they had to embrace their expanded role and influence as an opportunity to drive progressive digital-first programs and further collaborate with other business leaders to succeed in today’s new digital-first reality.

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Customer experience is top focus for CIOs.

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    #CIOs #CustomerExperience
    New research revealed that CIOs sit at the centre of virtually every major business initiative in today’s digital-first economy, with businesses tapping CIOs to digitally transform their organizations and help shape their return-to-work plans. It found that 98% of Indian CIOs (compared to 92% in the U.S., 83% in EMEA and 94% in APAC) reported an increase in their responsibilities. While customer experience is a top focus for CIOs, the new “work from anywhere” environment has evolved CIO’s priorities to be first and foremost, employees and then customers. Today CIOs are leveraging external customer journey management practices and applying those same principles internally to enhance their own employees’ experiences.

    In just a year, we all went from a world with digital capabilities to a digital-first economy, which placed immense pressure on many leaders, including CIOs—many of whom were tasked with taking on a range of new responsibilities. Besides the pressure to accelerate their organization’s digital transformation at record pace, they had to embrace their expanded role and influence as an opportunity to drive progressive digital-first programs and further collaborate with other business leaders to succeed in today’s new digital-first reality.

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    Customer experience is top focus for CIOs

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    #PranayAnand, Vice President, #NTTGlobal and #AssafTarnopolsky, Senior Vice President and GM, #GenesysAPAC
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    About The Channel:-
    If you love homestyle cocktails, reviews of Alcohol, Drink knowledge, Bartending and many more then this channel is for you. India is the biggest alcohol consumer in th

    Cooking video | 1279 views

  • Watch Which is the First BAR in India? Do you know? | भारत में पहला BAR कौन सा है? | #shorts Video
    Which is the First BAR in India? Do you know? | भारत में पहला BAR कौन सा है? | #shorts

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    Disclaimer:
    The purpose of this channel is not to support or encourage underage drinking but to provide knowledge of the products we consume. This channel does not promote or sell any alcoholic product. The purpose of this channel is to strictly entertain and inform people about products available on the market. We are strictly against underage drinking and do not support it.

    About The Channel:-
    If you love homestyle cocktails, reviews of Alcohol, Drink knowledge, Bartending and many more then this channel is for you. India is the biggest alcohol consumer in the world. We buy and consume more whiskey in the world than anyone else. This channel helps give information about your favorite drink. How to make fantastic cocktails at ho

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    एक Wine की बोतल की सेल्फ लाइफ क्या होती है? | What is the shelf-life of a bottle of wine? | #shorts

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    My Camera - Canon EOS 200D II - Link To Purchase - https://amzn.to/3ZXuNQD
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    My Lens Setup - Sigma 18-35mm f/1.8 DC for Canon - https://amzn.to/3ZDqbyD
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    Home Bar Accessories - https://amzn.to/3LedEOv
    Glassware - https://amzn.to/3KRPSrf
    Ice mould - https://amzn.to/3EWlecr

    Disclaimer:
    The purpose of this channel is not to support or encourage underage drinking but to provide knowledge of the products we consume. This channel does not promote or sell any alcoholic product. The purpose of this channel is to strictly entertain and inform people about products available on the market. We are strictly against underage drinking and do not support it.

    About The Channel:-
    If you love homestyle cocktails, reviews of Alcohol, Drink kn

    Cooking video | 1239 views