With the Government's flagship Digital India Programme, adoption of digital payments and enabling a seamless payment experience has played a crucial role in realizing the vision of a digitally empowered economy. With the introduction of emerging technologies like AI and ML, fintech players are benefitting both the industry and the consumers at the same time. Fintech players are hopeful that the industry will expand and will penetrate into newer areas of financial transactions. Previously, most of the technology companies were giving products and services to banks through back-end support. Over the years, India has seen a very unique progress with adoption of fintech services in terms of speed and scale

The pandemic has been a push for digital payments where every person from any walk of life is learning how to do digital commerce and transacting online. It has created an immediate need for safer, more efficient experience, both online and offline. At the same time, the Government of India through its multiple financial institutions has been aiming at creating a ‘cashless’ society. But this is a dream, which will take some time to get fulfilled. On the other hand the technology officers of multiple companies will play a crucial role in adopting technology to drive efficiencies and growth, eventually leading to better profitability. A techno expert says, the government's support, in providing adequate liquidity through regulated banks and NBFCs, will also provide the much-needed support to the fintech to work towards a positive approach


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