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We are living through a fundamental transformation in the way we work. Automation and 'thinking machines' are replacing human tasks, changing the skills that organisations are looking for in their people. Digital technologies demand that people acquire new skills. And people are demanding new ways of working. At the same time, digitally fluent organizations capture strong returns in innovation, people experience and customer value. We can’t deny the fact that digital transformation is less about technology and more about people. You can pretty much buy any technology, but your ability to adapt to an even more digital future depends on developing the next generation of skills, closing the gap between talent supply and demand, and future-proofing your own and others’ potential.


As the world races towards greater digitisation, accelerated since the global pandemic hit, new and disruptive forms of engaging with technology are becoming commonplace in many parts of our lives – including in our work and careers. Digital skills are now essential in every sector, and the ability for organisations to foster continued learning in the workplace will prove crucial in future-proofing career paths – and ensuring business health and longevity. With this more and more organisations are encouraged to adopt, deploy and use digital technologies, including data analytics and Artificial Intelligence tools, it is important and should ensure that people are equipped with the skills they need to thrive in the future. Everyone should have the skills and confidence to make the most of the
opportunities digital technology can bring. Going forward, the workplace and workforce of the future take shape, with changing roles, relationships and demands. There has been a rapid shift towards remote work, innovation and automation, enabled by the ubiquity of technology and the digital economy.

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