Aircel, the private telecom operator based in Gurugram, is going through tough times. The company is facing a severe fund crunch and has told its employees to prepare for the worst. Aircel CEO Kaizad Heerjee reportedly wrote an email to employees earlier this week that the company has not received any funding for a while and has been dependent on current business operations. There are also reports that the company is considering filing for bankruptcy with the National Company Law Tribunal.

In the midst of all this, customers have been facing a harrowing time in trying to port their numbers, after facing call drops and network issues.
Aircel Network Problem
Aircel Shutting Down
Aircel Porting Code
Aircel Network Selection

Here are 5 things to know:
Is Aircel shutting down?

At least not in the near future, the company says.

After several users took to #Facebook and #Twitter to express their fear of the company shutting down, Aircel clarified on social media that it is not closing its services and that users will be notified in advance of any such eventuality.

A senior official told The Times of India, “The systems are unable to handle the surge. However, we are not going anywhere. It is our responsibility to serve customers till the end. We are devising a way to create manual codes to facilitate the porting process.”

Why are Aircel customers panicking?

Several users across its circles have been facing network issues for the past week. According to a few posts on Facebook and Twitter, a few users in Rajasthan, Kolkata, Chennai, Odisha and Delhi, have not had network on their Aircel numbers for the past few days.

This, along with media reports of the company looking to file for bankruptcy, has caused panic among people, resulting in lakhs of customers trying to port out of the network.

As per some reports, Aircel is facing legal issues with one of the telecom tower comp.