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The ongoing push towards remote work and the acceleration of hiring plans in 2021 has exacerbated IT talent scarcity, especially for sourcing skills that enable cloud and edge, automation and continuous delivery, as per Gartner. IT executives cited talent availability as the main adoption risk factor for the majority of IT automation technologies (75%) and nearly half of digital workplace technologies (41%). Talent availability is cited as a leading factor inhibiting adoption among all six technology domains included in the survey – compute infrastructure and platform services, network, security, digital workplace, IT automation and storage and database. Despite talent challenges, infrastructure and operations and other IT leaders have increased the adoption of emerging technologies to drive innovation as organizations begin to recover from the pandemic.

Across all technology domains, 58% of respondents reported either an increase or a plan to increase emerging technology investment in 2021, compared with 29% in 2020. Furthermore, Infrastructure & Operations functions have witnessed a reduction in deployment timelines, with all technologies in deployment expected to reach adoption within the next six to 18 months. This indicates that organizations feel more comfortable directly deploying new technologies to accelerate growth, rather than relying on an extended observation period to develop the business case. Resilience and improving critical IT infrastructure are top priorities among Infrastructure & Operations and other IT leaders in 2021, according to the survey. As a result, they are prioritizing cloud deployments and investments in security technologies. In addition, infrastructure security is a significant priority for organizations as they tackle rising threats, particularly to endpoint devices in hybrid work environments. Infrastructure & Operations leaders who do not revise their infrastructure security strate.