It is absolutely true that automation is transforming the banking Industry. We are witnessing disruption in the banking industry today, and how institutions are leveraging banking automation to combat to adapt to changes in the financial services landscape. Disruption from players such as digital-only banks, FinTech firms, and Big Tech companies with designs are going to move into the financial services sector all threatened to upend the banking industry, and to encroach on traditional banks’ market share in the process. This clear and present danger has led many traditional banks to offer alternatives to traditional banking products and services — alternatives that are easy to attain, affordable, and better aligned with customers’ needs and preferences. Banks and Financial Institutions often turn to automation to fix this problem, but a fully automated, self-service experience isn’t necessarily optimal for every type of banking activity. Even when technologies can do an adequate job, consumers still want to deal with humans. An ultimate question arises: can the human touch be incorporated on-demand into certain processes or would the option have to be built-in or pre-empted? Customers look for a bank they can trust and banks need to win that trust by leveraging automation to avert and protect against fraud. To start off, building more robust customer profiles to provide definitive insight and also simplifying the Know Your Customer (KYC) process by introducing automated verification services, would help.

Using accounts payable automation to reduce human touchpoints, automatically freezing compromised accounts are some of the ways automation would help. Banks can leverage artificial intelligence and machine learning to monitor and analyze customer spending patterns; using this data, banks can then partner with retail firms to offer customers discounts on frequently purchased products through their banking portal. Another key element to withstanding disrupti.