#Digitaltransformation is all about customer experience
#RameshNatarajan, CEO, #RedingtonIndia
Digital transformation is all about customer experience.
#Digitaltransformation is all about customer experience
#RameshNatarajan, CEO, #RedingtonIndia
Digital transformation is all about customer experience
Technology video | 82 views
Is Digital Transformation Driving Good Customer Experience?
Is Digital Transformation Driving Good Customer Experience?
Technology video | 84 views
#DhirendraKhandelwal- MD - Esquare System & Technologies
#EsquareSystem boosts its digital transformation journey to enhance customer experience
Esquare System boosts its digital transformation journey to enhance customer experience
Technology video | 58 views
#DrGulshanRai, Former #CyberSecurity Coordinator, PMO Office, Government of India at #CDS2023
“We have moved from Digital Transformation to transformation in the digital technology”
Technology video | 138 views
Cookies, Compliance and Customer Data, is where the businesses can prepare for a privacy-first future. The State of Customer Engagement Report 2022 from Twilio reveals that digital customer engagement has made a significant impact — increasing revenue by 70% on average for companies that invested in it. Unsurprisingly, these same companies expect to almost double their investment by 2025. However, the fast pace of change also means that businesses will need to quickly adapt. Personalization is now essential for customer retention and data protection has taken on greater importance amongst consumers. And consumers’ current views on these topics diverge from what companies believe in certain places. Firefox and Safari have already blocked access to third-party cookies, and Google Chrome will do the same in 2023. In the coming “cookieless” world, creating personalized experiences will require embracing first-party data. Going forward, embracing first-party data is not just the right thing to do, it’s no longer a choice. Third-party cookies offer a shortcut to personalization – one that marketers have been taking for decades. 78% of companies today are reliant on cookies, even though they’ll be non-existent by the end of 2023.
What’s more concerning is Customers aren’t even impressed by cookie-powered personalization. Globally, 75% of companies think they're providing good or excellent personalized experiences, but that trend is much lower in APJ (66%) and more than half of customers disagree. Consumers today are demanding greater data privacy and transparency than brands realise.
Cookies are files created by websites you visit. They claim that they make your online experience easier by saving browsing information. With cookies, sites can keep you signed in, remember your site preferences, and give you locally relevant content. The fact is they are developing their database to sell further. Anyone can buy cookies and IP addresses, which are availa
Technology video | 86 views
#PranayAnand, Vice President, #NTTGlobal and #AssafTarnopolsky, Senior Vice President and GM, #GenesysAPAC
In this thought-provoking video, we delve into the profound connection between employee experience (EX) and customer experience (CX) and discover how the former serves as the artistry behind the latter. We explore how organizations that prioritize and invest in fostering a positive and fulfilling employee experience inevitably create an environment where exceptional customer experiences flourish.
Through insightful interviews and real-life examples, this video underscores the critical role of employees in shaping customer perceptions and satisfaction. It highlights the undeniable link between engaged, motivated, and empowered employees and the delivery of memorable customer experiences.
By examining successful companies renowned for their outstanding CX, we unveil the strategies they employ to create a harmonious blend of EX and CX. From establishing a culture of empathy and trust to providing ongoing training and development opportunities, these organizations recognize that the happiness and well-being of employees directly translate into happier, more loyal customers.
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#varindia #newshour #EmployeeExperience #CustomerExperience #EXandCX #EmployeeEngagement #CustomerSatisfaction #WorkplaceCulture #EmployeeMotivation #CustomerCentricity #CXStrategy #PositiveWorkEnvironment #EmployeeEmpowerment #CustomerPerception #EmployeeWellbeing #CXSuccess #Teamwork #EXInvestment #CXJourney #EmployeeH
Technology video | 101 views
FICCI- PWC India MASTERCLASS SERIES ON DIGITAL TRANSFORMATION
SESSION 1: SUPPLY CHAIN TRANSFORMATION
FICCI- PWC India MASTERCLASS SERIES ON DIGITAL TRANSFORMATION: SUPPLY CHAIN TRANSFORMATION
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FICCI- PWC India MASTERCLASS SERIES ON DIGITAL TRANSFORMATION -- SESSION 4: WORKFORCE TRANSFORMATION
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Watch Design Your Customer Experience with Digital With HD Quality
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Digital Bharat 2022- Celebrating Digital Transformation Journey of India #Day1
News video | 124 views
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Neel Akash live music show 2024 Rongali Bihu || Asin Ayang mane ki? ||
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